📘 TERMS AND CONDITIONS – WHATALKER MULTICHANNEL CRM

🔷 About This Document

This document defines the terms and conditions governing the use of the WhaTalker Multichannel CRM platform, a centralized and modular customer engagement system operated by WhaTalker Inc., a corporation registered in the State of Delaware, United States. It integrates advanced automation, marketing tools, and analytics capabilities to help businesses streamline their communication workflows.

WhaTalker offers native WhatsApp CRM as its core service, while the Advanced CRM Module—powered by dedicated instances of multichannel marketing automation—extends functionalities to email, SMS, web forms, push notifications, dynamic segmentation, and AI-based workflows. This architecture ensures customer privacy and system scalability, as each client has their own isolated CRM environment.

By accessing or using WhaTalker, you confirm your acceptance of these terms and agree to comply with the applicable legal requirements of your jurisdiction, including but not limited to U.S. law, the General Data Protection Regulation (GDPR) for users in the European Union, and relevant data protection and e-marketing laws applicable in Latin America.

🟢 1. Acceptance of Service

By using the WhaTalker CRM platform, you agree to comply with these Terms of Use and any related notices or updates issued by WhaTalker.

1.1. Account creation signifies your commitment to lawful, secure, and ethical usage of the platform.

1.2. WhaTalker reserves the right to suspend or terminate accounts that violate these terms or any applicable regulations under U.S., EU, or LATAM law.

🔐 2. Platform Access and User Responsibilities

2.1. Access credentials must be managed securely and kept confidential.

2.2. You must notify WhaTalker of any unauthorized access immediately.

2.3. WhaTalker is not liable for damages resulting from compromised credentials unless caused by negligence or willful misconduct by the platform.

📲 3. WhatsApp CRM and Multichannel Expansion

3.1. WhatsApp serves as the primary and native communication channel of WhaTalker. This is enhanced by optional Advanced Modules that include:

• Email marketing
• SMS campaigns
• Webhooks
• Landing pages and dynamic forms
• Push notifications

3.2. Users can design intelligent automation workflows using behavioral triggers, scoring logic, delays, tags, and audience segmentation.

3.3. The system supports real-time customer journeys and multichannel engagement orchestrated from a unified interface.

🧠 4. Advanced CRM Module and Dedicated Architecture

4.1. The Advanced CRM Module includes:

• Dynamic segmentation and behavioral tracking
• Lead scoring and qualification
• Cross-channel campaign automation
• Personalization and A/B testing tools
• In-depth analytics dashboards

4.2. Each client activating the Advanced CRM Module is provisioned with their own dedicated and isolated instance, ensuring data privacy, resource optimization, and individualized configurations.

4.3. Administrators can configure automation logic across all channels while maintaining full ownership and visibility of their ecosystem.

4.4. The combination of native WhatsApp CRM with a private multichannel CRM environment positions WhaTalker as a uniquely scalable and privacy-focused communication platform.

📡 5. Communication Compliance & Anti-Spam Policy

5.1. All communications must comply with relevant international marketing and data protection laws, including but not limited to: the CAN-SPAM Act (USA), GDPR (EU), and regional legislation in LATAM.

5.2. Unsolicited, abusive, or illegal content may lead to account suspension or termination.

5.3. Users are responsible for implementing opt-in policies, unsubscribe links, and consent tracking mechanisms that meet the compliance requirements of their region.

🧩 6. Add-On Features and Integrations

6.1. Certain functionalities may require specific activations, API keys, or credits from third-party services.

6.2. All integrations are governed under WhaTalker’s operational standards, ensuring continuity and support.

6.3. While third-party services may be used under the hood (e.g., for delivery or tracking), WhaTalker acts as the primary interface and manager of these services, maintaining user experience consistency and data security.

📊 7. Campaign Analytics and Reporting

7.1. WhaTalker provides real-time reports and dashboards for:

• Email and SMS delivery performance
• User engagement and behavior heatmaps
• Funnel analysis and ROI attribution
• Channel-based performance comparisons

7.2. Reports can be scheduled, exported, or integrated into custom views depending on user role and plan.

💼 8. Security, Uptime, and Operational Scope

8.1. WhaTalker implements encryption and best practices for infrastructure security and complies with international data protection frameworks, including GDPR.

8.2. Access to features and capacity may vary by subscription tier.

8.3. While we strive for high availability, service may occasionally be impacted by external factors. WhaTalker will not be liable for downtime beyond its reasonable control.

📶 9. API Usage and Rate Limiting

9.1. API access is governed by rate limits to ensure fair usage and system performance.

9.2. Rate limits are based on subscription plans and technical thresholds.

9.3. Users should:

• Distribute messaging volume via batch scheduling
• Respect retry windows to prevent API abuse
• Monitor usage to avoid service degradation

9.4. Excessive usage or abuse may lead to API throttling or account restrictions.

9.5. The following are example limits based on plans:

Final limits will be confirmed in the user’s SLA or plan dashboard.

🔄 10. Amendments to Terms

These terms are subject to change without prior notice. Continued use implies acceptance.

10.1. Significant updates will be communicated via email or in-app notifications, and we encourage users to periodically review the latest version of these terms.

🙏 Final Note

We thank you for trusting WhaTalker. Our mission is to provide you with a powerful, scalable, and secure CRM platform that centralizes your communications and empowers smarter, faster engagement with your customers.

For support or commercial inquiries, please contact our team directly at legal@whatalker.com or via our support center at https://ticket.whatalker.com/.