Security as a Principle: Designed to Generate Trust

Security is not an additional feature; it is the standard that defines everything we develop at WhaTalker. In a digital environment where trust is non-negotiable, we protect your communications, data, and operations from the very core.

WhaTalker was born to centralize multi-channel business messaging, yet its architecture was built on rigorous security protocols and intelligent risk management. Our responsibility is to safeguard your information and ensure operational continuity at every layer of the system.

This is how we deliver enterprise-level security to every organization that places its trust in us:

Fundamental Pillars of the WhaTalker Security Model

Our security strategy is comprehensive and proactive. It is structured around the following components:

• Organizational Governance and Security
• Infrastructure Strengthening
• Physical and Environmental Protections
• End-to-End Data Protection
• Access and Identity Control
• Operational Security and Continuous Monitoring
• Incident Management and Response
• Supplier and Third-Party Oversight
• Client Security Tools

Culture of Responsibility

Security begins with accountability. Our Information Security Management System (ISMS) is designed to protect our clients’ assets through policies that ensure the confidentiality, availability, and integrity of data. Every team member operates under strict guidelines, reinforced by constant audits and compliance controls.

WhaTalker Information Security Management Framework

The Information Security Management System (ISMS) is not software per se, but rather a framework that encompasses procedures, policies, standards, and controls designed to manage information security. While it may leverage technological tools to monitor and enforce these guidelines, it is fundamentally based on organizational processes and risk management methodologies aimed at safeguarding information assets.

1. Governance and Leadership

Security at WhaTalker is a top organizational priority. Eng. Gilberto Cordero, the company President and a specialist in Systems and Computing, directly leads the security strategy and technological development of the platform, ensuring that every decision is supported by technical and regulatory compliance criteria.

Under his leadership, robust policies, rigorous processes, and a security architecture aligned with the highest international standards have been implemented. Continuous risk assessments, the adoption of advanced controls, and full compliance with regulatory frameworks such as CCPA and the General Data Protection Regulation (GDPR) form the operational core of WhaTalker.

The security strategy is periodically reviewed to adapt to new threats, technologies, and regulatory demands. This governance model guarantees a robust, reliable, and continuously evolving digital environment focused on the effective and responsible protection of our users’ information.

2. Scope of Protection

The ISMS covers all cloud and on-premises assets used to deliver WhaTalker services, including:

• Messaging gateways and encryption layers for WhatsApp communications
• Multi-channel campaign orchestration engines
• Customer data repositories, analytical modules, and API endpoints
• Support infrastructure, integrations with suppliers, and employee devices

3. Risk Assessment and Treatment

We conduct structured risk assessments twice a year and whenever significant system changes occur. Each identified threat is evaluated in terms of probability and impact, and addressed through preventive, detective, and corrective controls. Residual risks are documented and monitored until they are resolved.

4. Access and Identity Controls

Role-based access models, multi-factor authentication, and the principle of least privilege restrict access to sensitive environments. All administrative actions are logged, monitored, and retained for forensic analysis.

5. Data Lifecycle Management

Encryption is applied to data both in transit and at rest. Retention periods are adjusted to meet legal and contractual obligations, while secure deletion procedures ensure the irreversible destruction of data when no longer needed.

6. Incident Response

A dedicated response team is available 24/7, following a proven protocol that includes detection, containment, eradication, and recovery. Clients receive timely notifications in accordance with GDPR and other applicable regulations, supported by root cause analyses and remediation reports.

7. Business Continuity and Resilience

Geo-redundant hosting, automatic failover, and daily backups support our high-availability architecture. Disaster recovery drills are conducted twice a year to validate recovery time and recovery point objectives.

8. Compliance Alignment

WhaTalker’s security approach is structured in accordance with the principles established by ISO 27001, the General Data Protection Regulation (GDPR), and industry-recognized best practices. Although ISO certification has not yet been formalized, the implementation of controls, policies, and procedures follows a methodology consistent with these regulatory frameworks.

As part of our commitment to data protection and continuous improvement, periodic technical assessments, including penetration testing and vulnerability analyses, are performed. These actions allow us to continuously monitor the effectiveness of our security systems and optimize our defense mechanisms.

9. Employee Awareness and Training

At WhaTalker, we promote a culture of security as an integral part of the work environment. Every employee undergoes an initial onboarding process focused on best practices in information security, with periodic refreshers and updates to ensure compliance with internal policies and current regulations.

The approach is based on keeping the entire team informed, aware, and committed to data protection, prioritizing both individual and collective responsibility in the secure handling of information.

10. Continuous Improvement

WhaTalker maintains a continuous improvement approach based on evaluating key metrics such as incident frequency, vulnerability response times, and the efficiency of update implementations.

This data fuels an iterative cycle of improvement (Plan – Do – Check – Act), allowing us to fine-tune processes, reinforce controls, and optimize our overall security posture as threats and business needs evolve.

Assurance for the Client

By integrating these controls at every layer of our platform, WhaTalker provides a secure foundation for your customer interactions while enabling you to meet your own regulatory obligations with complete confidence.

Secure Hiring Processes and Ongoing Training

Every WhaTalker team member undergoes a rigorous background verification process, implemented in accordance with high internal security and compliance standards. Only after successfully completing this process is access granted to critical or sensitive areas of the platform.

From day one, each professional is required to complete a mandatory training program on security, privacy, and regulatory compliance. This training is continuously updated through specialized sessions, preparation exercises, internal awareness campaigns, and ongoing refreshers as part of their organizational responsibilities.

Specialized Security and Privacy Teams

At WhaTalker, the security and stability of our platform are managed comprehensively by a highly trained technical team, directly led by our development management.

We continuously monitor all systems, apply recognized security practices, and work in a coordinated manner to prevent vulnerabilities from their inception.

Early risk detection and incident response are executed with speed and precision, thanks to a centralized operational structure focused on constant improvement.

Monitoring is continuous, 24 hours a day, enabling us to act before any threat becomes a real problem.

Security Tools at the Client’s Disposal

At WhaTalker, security is also in your hands.

We offer advanced controls so that you can manage your environment with complete autonomy: from user permission settings to API management and IP address access restrictions. You decide who accesses, when, and how.

Security is a shared commitment: we provide the infrastructure, visibility, and tools; you maintain control.

Your Communications Are Protected. Without Exception.

Whether you are a growing startup or a company handling thousands of daily conversations, WhaTalker provides the security architecture you need to move forward with confidence, uncompromised.

Two-Step Email Verification

At WhaTalker, we implement an additional security layer through one-time passcodes (OTP) sent to the user’s email.

This reinforces account protection even if the password has been compromised, ensuring that only the authorized owner can gain access.

Responsible Vulnerability Disclosure

As part of our security commitment, we value collaboration with the community to keep our systems protected.

If you detect any potential vulnerability in our platform, we invite you to report it responsibly.
Our technical team will review each case thoroughly, validate the finding, and apply the necessary measures to resolve it promptly.

You can send the details directly to: security@whatalker.com

Always Active, Always With You: Our Commitment to Service Availability

Reliability is not merely a feature; it is a standard we uphold. Our clients depend on the platform to drive their communication, engagement, and operational continuity every day. That is why service availability is a fundamental pillar of our operation.

Our infrastructure is designed to deliver consistent performance, backed by intelligent 24/7 monitoring, redundant systems, and proactive maintenance to minimize interruptions and ensure smooth operations—whether you are expanding your reach, managing campaigns, or providing real-time support.

But availability is not just about uptime. It also implies access to the right information and support when you need it most. That is why we prioritize transparency through live system updates, incident reports, and timely communication.

You can rely on a resilient and always available environment, specially designed to support your growth in a connected and digital world.

Need help? Our team is always ready, because your success doesn’t stop… and neither do we.

Constant Energy: Where Performance Never Stops

In a connected world, constant access is not a luxury—it is an expectation. That is why our entire infrastructure is designed to deliver high availability and real-time reliability at every touchpoint.

Our platform operates on a distributed architecture optimized for maximum uptime. We employ 24/7 monitoring, fault tolerance, and automated recovery protocols to ensure uninterrupted service, even under high demand. Every component is designed with continuity in mind because your business never stops.

From internal processes to the tools that interact with your users, every layer of WhaTalker is designed to function without interruption. Whether you are managing workflows, connecting with customers, or providing support, you can trust that WhaTalker is always active, always available, and always ready.