📄 WHATALKER – SUPPORT AND TECHNICAL ASSISTANCE TERMS OF SERVICE

About this Document

This document establishes the terms and conditions under which WhaTalker Inc., a corporation registered in the State of Delaware, United States, provides technical support and assistance related to its SaaS platform and additional modules.

Our goal is to offer an efficient, scalable, and professional experience. By using our services, you expressly accept the policies outlined herein.

WhaTalker ensures that all technical assistance, data handling, and personal information processing performed in the context of support will comply with the laws in force in the United States, including the California Consumer Privacy Act (CCPA) and the data protection regulations of the State of Delaware. In addition, it will comply with the provisions of the General Data Protection Regulation (GDPR) for users in the European Union, and with applicable data privacy laws in Latin America.

2. Scope of Technical Support

2.1. Conditional Remote Support: WhaTalker will provide remote technical support only when, at the sole discretion of our technical team, it is deemed necessary for the basic operation of the platform. On-site support is not provided.

2.2. Official Support Center: All support requests must be submitted exclusively through our official support center: https://ticket.whatalker.com/. Requests submitted through other channels will not be handled.

2.3. Help Center for Self-Service: If the user only needs guidance on how to use the system, they may freely access our knowledge base and self-help resources at: https://help.whatalker.com/.

3. Support Related to WhatsApp Plans

3.1. Users who purchase a WhatsApp plan will receive a basic pre-configuration, which includes the minimum steps necessary to activate their instance.

3.2. If the client requires advanced configurations (e.g., OpenAI API integration, chatbot training, customized workflows, multichannel automations, etc.), such requests are not included in the standard service and will be handled via a formal quotation, with costs depending on the scope of work requested.

4. Support Related to the Multichannel CRM Module

4.1. Purchasing the Multichannel CRM Module grants access to the system in a self-managed manner. The client is responsible for performing all necessary configurations to operate their CRM environment.

4.2. If basic assistance is required (e.g., access issues, general navigation, usage recommendations), the support team can provide help through the support center.

4.3. If the client requests specific tasks such as third-party integrations, advanced workflows, customizations, or bespoke development, these will be considered complementary services and will require a quotation and prior approval.

5. Operations WhaTalker Will and Will Not Assist With

5.1. WhaTalker Will Assist With:

• Basic technical issues with platform access.
• System failures or errors caused by our infrastructure.
• Guides for connecting WhatsApp Business accounts.
• Limited functional support for general CRM usage.
• Access to technical documentation and help center resources.

5.2. WhaTalker Will Not Assist With:

• Advanced configurations not included in the purchased plan.
• UI customization or campaign design.
• Programming of bots, workflows, or third-party integrations (unless additionally contracted).
• Support for services not managed by WhaTalker.
• Installation of software on the client’s own servers.

6. Limitation of Liability

WhaTalker is not responsible for delays, misconfigurations made by the client, or failed implementation of integrations that fall outside our certified environments. Any request beyond the scope of standard support will be evaluated for feasibility and quoted accordingly.

7. Modification of Terms

WhaTalker reserves the right to modify these terms at any time. Updates will be notified by email or through the platform. Continued use of our services implies acceptance of the current terms.

8. Jurisdiction and Governing Law

This document, and any dispute related to WhaTalker’s technical support service, shall be governed by the laws of the State of Delaware, United States. In case of legal dispute, both parties agree to submit to the exclusive jurisdiction of the competent business courts located in the State of Delaware.

We appreciate your trust in WhaTalker. For more information, please contact us at https://ticket.whatalker.com/.